Strategic Account Executive – Key Accounts

Overview

Strategic Account Executive – Key Accounts. Location : San Francisco, CA (Remote Flex). Travel : As needed to meet with key clients and attend major industry events.

What You’ll Do

• Own & Grow Key Accounts : Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts.
• Strategic Solution Selling : Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership.
• Executive Engagement : Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience.
• Cross-Functional Collaboration : Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale.
• Market Expansion : Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets.
• Quota Ownership : Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health.
• Thought Leadership : Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX.

What We Expect From You

Why Crescendo?

Company Culture Is At Our Core

We are an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require accommodations to participate in the job application process, please contact careers@crescendo.ai.

#J-18808-Ljbffr