Intermodal Business CoordinatorAlliance Shippers Inc. • Orland Park, IL, US
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Intermodal Business Coordinator
Alliance Shippers Inc. • Orland Park, IL, US
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job_description.job_card.job_descriptionHandle customer accounts by providing an error free shipment from shipper to consignee. Communicate with team members, management, Alliance network, and customer in order to ensure you are an active and vital member of the operation. Communicate with customer in a timely and accurate manor at all times. Ensure all account requirements are met on every shipment. Make changes to shipments to ensure requirements are met without losing company money. Resolve issues with shipments by communicating with partner and team members to find solutions. (Think, Communicate, Create, Execute) Identify standard business procedures and strive to find process improvements. Understand the value of teamwork in meeting and exceeding customer expectations. Show respect for customers, team members, and management. Share individual knowledge and be willing to teach this knowledge to other team members. Be a back-up for team members when they are not in the office or unavailable. Actively participate in team meetings, daily responsibilities, and process of creating improvements across the company. Present a professional image. Receive / Manage customer intermodal shipment orders via phone, fax, edi, email Input customer shipment orders into Megatrans dispatching system Manage / Dispatch drayage carriers to pick up and deliver intermodal shipments Manage / Send rail billing to appropriate railroads indicating rail route, container #s, commodity, shipment details, notify parties Schedule delivery appointments with consignees Track and trace shipments to ensure transit is meeting customer expectations Supply customer with requested status updates on any and all issues. Problem solve transit exceptions to resolution Manage and communicate any and all accessorial charges once aware of said charges using the applicable accessorial tariffs. Manage customer inquiries via phone / email ensuring a timely professional response to their questions. Proactively notify customers of delays and / or issues. Input notes into the system and perfect shipment exceptions on all delayed shipments at the time of occurrence.
Job requirements
Ideal Candidate :
- Able to work within a fast-paced environment while balancing multiple responsibilities.
- Ability to handle conflict and provide insightful resolution with the mindset to prevent future issues.
- Honest, strong work ethic, resourceful and possess effective negotiation skills.
- High level of attention to detail.
- Strong time management skills.
- Critical thinking skills.
- Ability to multi-task.
- Excellent communication skills both written and oral.
- High level of urgency and a strong desire to succeed.
- Proficient in basic computer skills.
Role :
Responsibilities :
Daily Duties :
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Coordinator • Orland Park, IL, US
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