Field Engineer

Talent GroupsChicago, IL, United States

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JOB DESCRIPTION

Requirements

Hybrid Remote but 70% travel is required
Contract position.
No C2C. W2 only.

Roles & Responsibilities

Install, configure, and maintain IPTV and Coax TV systems, including headend appliances (e.g., Anevia, UCrypt) and multicast streaming setups.

Provision and troubleshoot Android-based media players and tablets (e.g., Wetek, VLC, ExoPlayer).

Perform in-room testing and validation of IPTV and Coax signal quality using IGMP protocols and diagnostic tools.

Perform in-room testing and validation of TV interface commands such as power and volume controls.

Support DRM integration and content encryption standards (e.g., Pro : Idiom, Swank, Swift Media).

Conduct site surveys, hardware installations, and preventative maintenance.

Excellent ability to diagnose and resolve issues across both IP and coaxial networks.Collaborate with cross-functional teams (Engineering, Account Management, Professional Services) to ensure seamless system performance.

Document technical changes, resolutions, and contribute to the internal knowledge base.

Train customer support teams on system usage and troubleshooting.

Escalate blockers and issues promptly to ensure timely resolution.

Required Skills & Experience

3–5 years of hands-on experience in IPTV, Coax TV, and network infrastructure.

Strong understanding of multicast / unicast protocols, IGMPv2 / v3, and headend configurations.

Proficiency with Android OS, media player frameworks (e.g. ExoPlayer, VLC), and DRM systems.

Experience coding within media player environments (e.g., customizing ExoPlayer or VLC) to support playback optimization, UI enhancements, or DRM integration.

Familiarity with TV interface protocols such as HDMI CEC and MPI.

Familiarity with network diagnostics, QoS monitoring, and remote support tools.

Excellent troubleshooting, documentation, and communication skills.

Ability to work independently and travel extensively to client sites.

Experience with hardware integration in healthcare or hospitality environments is a plus.

Certifications such as CCNA, CompTIA Network+, or equivalent.

Experience with IPTV headend systems like Anevia, VITEC, or similar.

Knowledge of coaxial tuning, DVB standards, and hybrid OTT / IPTV / DVB setups.

Expected travel would between 50% to 70% of their time a month.

Personal Attributes :

Innovative : Ability to think creatively and develop innovative solutions.

Adaptable : Comfortable with change and able to adapt to new situations quickly.

Collaborative : Works well with customers, vendors and team members to delivery high quality solutions.

Detail-Oriented : Strong attention to detail and commitment to quality.

Results-Driven : Focused on achieving goals and delivering results.

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