Intake Specialist / Receptionist

Job Description

Job Description

GOODWILL GREATER NEW YORK AND NORTHERN NEW JERSEY

Location : Fordham & Hunts Point Workforce1 Career Centers – Bronx, NY

Reports To : Strategic Operations & Site Manager

Employment Type : Full-Time

Salary Range : $40,000–$45,000 (commensurate with experience)

Lead with Good Purpose

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a nonprofit leader passionate about challenging the status quo, loves bringing the right people together to operationalize strategy for the good of others, and believes in the power and potential of people, we want to hear from you!

We’re on the hunt for our next Intake Specialist / Receptionist

The Intake Specialist / Receptionist is the first point of contact for all candidates entering the Workforce1 Career Centers and plays a critical role in ensuring a welcoming, organized, and professional experience. This role supports both Fordham and Hunts Point centers by managing intake, front desk operations, and timely data entry. In addition, the Specialist provides operational support across both sites — including data quality control, reporting support for staff and the marketing team, room scheduling, event setup, and special projects — and assists with marketing efforts as needed. This position requires excellent customer service, attention to detail, and the flexibility to float between centers to ensure smooth daily operations.

The Awesome Things You’ll Do

Front Desk & Intake (Both Centers)

• Greet candidates, provide customer service, and serve as the first point of contact for all visitors.
• Conduct intake for candidates, ensuring accurate and timely data entry into program systems.
• Manage front desk functions including phone coverage, candidate flow, and appointment check-ins.

Data Quality & Reporting

Operational Support (Both Centers)

Events, Outreach & Marketing

Flexibility & Cross-Center Support

Our Must Haves

Preferred Skills

What We Offer

You bring the Good in Goodwill

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!