Sr. Field Service Engineer

Req ID 81006 | Vernon Hills, United StatesZF Gainesville, LLC

Job Description

About the Team :

The Sr Field Service Engineer is responsible for representing internal engineering and business departments while supporting on-site customer product development initiatives, which ensure the seamless and timely integration of ZF products into customer engineering projects, in addition to serving as a technical liaison for all engineering applications during product development at the respective customer site.

What you can look forward to as Sr Field Service Engineer :

• Resolves service and warranty problems related to Off-Highway BU in North America.
• Troubleshoots and answers technical questions related to operations, service, and warranty.
• Act as "first response" for any quality issues that may arise at OEM customer locations.
• Visits customer installations for the purpose of troubleshooting and corrective action of ZF products during "unit down" situations.
• Communicates with respective ZF Business Units regarding technical problems for engineering resolution and direction.
• Reviews field returns for non-conformities and implements corrective actions as instructed.
• Manage interface between warranty, production, and engineering to improve product, based on feedback from warranty and customer visits. Recording of all technical, warranty-related information from the field and manage the subsequent inspection of defective units.
• Supporting warranty claim settlement and claim decision (according to given standards).
• Determines warranty issues based on technical know-how and / or policy.
• Responsible for product training at the customer plant level.
• Performs installation checks on various customer application.
• Travel as required to support both ZF facilities and Customer locations. Travel is extensive (60-80%), including international assignments.
• This position is designed with the responsibility and authority to represent the needs of the customer in accordance with the company policies.
• Understand and comply with ISO 9001, TS16949, and ISO14001 requirements.

Your profile as Sr Field Service Engineer :

What We Offer at ZF :

The expected base compensation for this role is $90,000.00- $120,000.00 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.

Be part of our ZF team as Sr. Field Service Engineer and apply now!

Contact

Bethany Vijayakumar

DIVERSITY COMMITMENT :

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity / Affirmative Action Employer M / F / Disability / Veteran

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