Part-time Call Specialist (In-Office Position)

FirstLink is looking for Part-Time Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

Part-Time Call Specialists must be able to work a minimum of 16 hours per pay period, including every other federal holiday. Part-Time employees may work up to 29.5 hours per week. Call Specialists are scheduled for 4- or 8-hour blocks. Availability until midnight several days of the week / weekend, at minimum, is required . Part-Time employees are also required to work three 8-hour weekend shifts per month.

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Are you ready for an exciting opportunity? Apply today!

Job Type : Part-time

Salary : $18.00 per hour

Benefits :

• Employee Assistance Program

Schedule :

Required Education and Experience :

Work Location : In person