Scaled Customer Success Manager - Bilingual (Spanish / English)

Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.

Let’s Build the Future Together! 🦄

Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 10 000 companies and 200,000 users worldwide 🌎

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳

Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

Scaled Customer Success Manager

That's why we're expanding our Customer Success department and looking for a

Junior Scaled CSM to drive the commercial success and long-term happiness of our customers in our  Small & Medium Business Segment . You will create positive and engaging experiences that empower users, helping them discover the full potential of our platform. Your focus is on building scalable solutions while maintaining a personal touch —keeping interactions close and meaningful, and ensuring every customer journey is both fun and successful! ✨

Your key responsibilities will be to :

• Renewal Management : Oversee the renewal process and address inquiries about contracts and invoices to ensure customer satisfaction and retention. 💰
• Customer Segmentation & Communication : Segment SMB customers and implement scalable communication strategies using digital tools for a personalized touch. 📊💬
• Escalation & Solution Management : Proactively address challenges, working closely with internal teams to ensure smooth and seamless customer experiences.🤝
• Customer Meetings & Strategy : Conduct meetings on key topics like renewals and feedback, ensuring smooth transitions between teams for cohesive management. 📅
• Communication & Support : Partner with the Digital Success Manager to create engaging content and adjust strategies based on customer trends. 🎨📈

What You’ll Enjoy :

Is this You?

If you’re passionate about driving customer success and want to join a dynamic team, we’d love to hear from you! 🎉