Director of Training and Service Sales Chicago, IL

Job Description : American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a strategic and hands-on Director of Training and Service to architect and lead a high-impact training and servicing organization from the ground up. This role will design and build a national program focused on increasing dealership income performance through F&I excellence, sales training, and compliance. The Director will oversee the creation of curriculum, the launch of an integrated virtual and in-person training platform, and the development of a regional field resources dedicated to dealer profitability and relationship support. Responsibilities will include, but are not limited to : - Leading training efforts to increase PVR, product penetration and reinsurance performance while complementing the existing AGWS University training curriculum - Architecting and deploying the national training & servicing framework—including content, playbooks, reporting, and platform - Recruiting and managing a field team of Regional Income & Training Specialists who support AGWS distribution partners with dealer support - Launching live seminars, virtual academies, and in-store support tailored to new hires and distribution partners - Overseeing creation of income-focused training content : sales playbooks, objection-handling scripts, and deal optimization techniques - Supporting agencies and distribution partners with scalable training assets and consultative field support - Owning reporting dashboards, scorecards, and continuous content improvement based on dealer results and field feedback Training : On the job Requirements : Bachelor’s degree or equivalent experience Ability to travel 60-70% across the US 8 years of leadership in income development, F&I training, or dealer services required Deep knowledge of F&I products, sales processes, and dealership operations Proven ability to build teams and programs from scratch Skilled in instructional design, LMS deployment, and analytics-driven performance management Entrepreneurial mindset with strong field presence and business acumen Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI / DUI / DWI violations in the last five years Benefits : We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including : - Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Company car for business and personal use- Professional development and training- Promotion from within- Paid vacation and sick days- Eight paid holidays- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Bachelor’s degree or equivalent experience. Ability to travel 60-70% across the US. 8 years of leadership in income development, F&I training, or dealer services required. Deep knowledge of F&I products, sales processes, and dealership operations. Proven ability to build teams and programs from scratch. Skilled in instructional design, LMS deployment, and analytics-driven performance management. Entrepreneurial mindset with strong field presence and business acumen. Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI / DUI / DWI violations in the last five years J-18808-Ljbffr