Collections Agent (Salary + Bonus)

Job Description

Job Description

Location Preferred : Guadalajara, Jalisco or Guatemala City (Remote)

About Us :

We are a U.S.-based immigration law firm committed to helping families and individuals navigate their legal journeys with integrity and professionalism. We are currently seeking a dedicated Collections Agent to manage and follow up on past-due accounts while supporting our service delivery team to ensure that work is only performed on accounts in good standing.

Key Responsibilities :

• Contact clients with overdue balances to arrange payment and resolve outstanding accounts.
• Communicate proactively with clients about upcoming payment deadlines to prevent delinquencies.
• Coordinate closely with the service delivery team to flag accounts that are past due and pause services when necessary.
• Document all client interactions and payment commitments accurately and in a timely manner.
• Recommend accounts for escalated collection actions when needed.
• Meet and exceed monthly collection goals to qualify for performance bonuses.

Qualifications :

What We Offer :

Preferred Candidate Location :

(Remote work)

This is a remote position.