HR Services Coordinator

LKQ Corporation HR Support Specialist

Serve as the first point of contact for HR inquiries, providing Tier 1 support to employees via Workday Help, phone, and email. Responsible for resolving routine HR questions (pay, benefits, policies, onboarding, data updates), maintaining accurate case documentation, and escalating complex issues to the appropriate Tier 2 or COE partner. This role is central to delivering a positive employee experience and ensuring compliance with HR processes and regulations.

Essential Job Duties

• Review and respond to Workday Help cases and inbound HR phone calls, resolving at Tier 1 where possible or escalating appropriately.
• Provide accurate, timely, and professional responses to employee questions regarding pay, benefits, onboarding, policies, and general HR inquiries.
• Track and document all case activity and manager self service events in Workday Help, ensuring accurate routing and escalation.
• Identify recurring issues and share insights with HRIS, Payroll, and COEs to improve processes.
• Support compliance requirements including I-9, background scoring, labor law posters, and other HR-related compliance tasks.
• Assist with benefits enrollment for new hires / rehires and provide guidance on employee benefit questions.
• Provide employee data and information as requested by Legal and HR Business Partners.
• Ensure employee data integrity, confidentiality, and adherence to service-level targets for case resolution.
• Contribute to Tier 0 content (FAQs, knowledge base articles) to improve employee self-service and reduce repeat inquiries.
• Provide support in User Acceptance Testing (UAT) to ensure system accuracy and functionality for new releases and system configuration changes.
• Assume other duties as assigned.

Supervisory Responsibilities

Minimum Requirements

Preferred Requirements

Knowledge / Skills / Abilities

Essential Physical Demands / Work Environment

Benefits :

Join us for an exciting career journey with positive, driven individuals.