Customer Experience Specialist - Chicago

Customer Experience Specialist

The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, and client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.

What You Get To Do Every Day

• Educate customers on The RealReal's mission of sustainable fashion and business structure
• Drive sales through customer engagement, suggestive selling, and sharing product knowledge
• Clearly communicate our consignment process and set proper expectations with the consignor during drop off
• Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards
• Ensure product is handled to the highest quality standards
• Provide a high level of service while navigating multiple customer journeys simultaneously
• Build brand loyalty by delivering a best in class customer experience
• Outreach daily to existing customers to drive traffic to retail store
• Support consignor relations issues
• Assist with opening and closing procedures
• Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
• Other duties as assigned

What You Bring To The Role

Compensation, Benefits, + Perks

The expected hourly rate for this role is $19.8-$22.06. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.