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Front Desk Concierge (Floater)
Front Desk Concierge (Floater)Stratton Amenities • Tampa, FL, US
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Front Desk Concierge (Floater)

Front Desk Concierge (Floater)

Stratton Amenities • Tampa, FL, US
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Job Description

Job Description

Floater / On-call Front Desk Concierge Job Description.

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises.

Floater Responsibilities :

  • Support staffing requirements during shortages due to vacations, call-offs, holidays etc
  • Assist in start-ups and new accounts
  • Work special last-minute assignments
  • Expect to work on weekends and holidays

Position Requirements

  • Outstanding schedule flexibility
  • Weekend and Holiday availability
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills
  • Takes pride and ownership in the position and property
  • Reliable transportation
  • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
  • Have at least two year of hospitality experience
  • Possess amazing interpersonal skills and exceptional guest service abilities
  • Be organized, proactive, productive and self-motivated showing a positive attitude
  • Maintain a neat and professionally well-groomed appearance
  • Think clearly, quickly and efficiently and make concise decisions even under pressure

    • Main Responsibilities

  • Greet and direct residents and visitors with a pleasant attitude
  • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
  • Cultivate and retain cohesive relationships with residents, vendors and contractors
  • Professional telephone etiquette and message delivery
  • Accurately log guest packages, ensure timely delivery and perform package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
  • Ability to maintain confidentiality
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned
  • Must be able to work flexible schedules including nights, weekends and holidays

    • Experience Requirements :

  • Experience in hospitality is a plus
  • Experience in luxury busy retail environment
  • Must have experience delivering exceptional service

    • Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

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