Customer Success Manager (West)

Customer Success Manager (West)

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

What Is The Position

Customer Success is about deeply understanding customers' goals and guiding them to maximize value at every stage. As a Customer Success Manager (CSM), you play a key role in supporting educators and administrators throughout their journeyfrom onboarding to renewal. Your focus is not just on retention but on delivering an outstanding experience that drives meaningful student learning outcomes. Managing both district and school-level accounts, you will lead scalable, impactful implementations while aligning with Edmentum's business objectives.

This role requires strategic thinking, effective communication at all levels within districts, tenacity, and attention to detail to keep implementations on track and growing. In addition, you will position the capabilities of Edmentum solutions and promote proven implementation models during the sales process.

What You Will Do

Manage and be accountable for the success of partner schools from onboarding through renewal.

Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting implementation plans to help them achieve their goals.

Build, manage, and leverage key stakeholder relationships to build awareness across the entire district.

Develop a communication cadence with customers to monitor account health and deliver student learning outcomes.

Act as a customer advocate within Edmentum, providing insights and feedback to contribute to the continuous improvement of our products and services.

Strategize on renewals working closely with the integrated account team to mitigate risk and improve the overall health of the customer relationship.

Successfully identify growth opportunities and initiate conversations regarding expansion and growth with our current customers in your territory.

Effectively forecast customer health and risk of attrition.

Continuously self-educate about Edmentum's products and solutions and the K-12 competitive landscape.

What Is Required

Maintain working knowledge of industry, market, and competitive landscape.

Fosters a culture of inclusion and cross-functional collaboration.

Demonstrates integrity, ethics, and a commitment to Edmentum's mission and values.

5+ years of combined experience leading education technology implementation.

Ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher.

Knowledge of current educational trends, research, and state-specific requirements.

Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges.

Strong understanding of curriculum and instruction.

Strong analytic and problem-solving skills to help districts overcome barriers and maximize the adoption of best practices.

Ability to analyze client usage and student progress and performance data to make data-driven recommendations.

Self-motivated, proactive individual who thrives on doing a job well, exhibits passion, enthusiasm, and a positive outlook.

Passion for driving change in education.

Ability to travel up to 65%.

Pay range for this role : $80,000 - $110,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran ("covered veteran"), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.