Customer Service Specialist
Naperville Park DistrictNaperville, IL, USAjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.temporary
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionEnsure confidential use of customer information, including credit card transactions and household account information. Develop and demonstrate expertise with all software packages, processes and procedures necessary for daily department operations. Successfully operate multiple computer software packages simultaneously in order to assist customers. Comply with District financial policies. Monitor and report office supply needs with the Customer Service Manager. Establish and maintain a positive working relationship with residents, customers, vendors, community partners and co-workers. Act as a resource agent for community by taking initiative to seek and share information. Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations. Maintain a proactive approach to safety and risk management. Report all accidents, incidents and unsafe conditions in a timely manner. Assist with scheduling staff to ensure an adequate level of departmental coverage. Assist with screening, interviewing and selecting staff as well as developing the orientation process, training materials and evaluation criteria. Assist in developing, communicating, and maintaining customer service standards. Assist in the development and implementation of department processes and procedures. Identify opportunities to improve operational efficiencies and formulate recommendations to improve services and department effectiveness. Assist with the supervision of the Fort Hill Activity Center operations while scheduled at the facility. Respond to all customer comments and inquiries in a timely fashion. Respond appropriately to safety and emergency situations. Formulate and recommend policies and programs that guide the district in maintaining and improving its image, competitive position, service levels and profitability. Excellent verbal and written communication skills. Strong problem-solving and critical thinking skills. Extensive customer service and public relations skills. Knowledge of training development and delivery methods. Ability to professionally attend to the needs of customers. Address complaints and problem solve as needed. Capacity to make decisions objectively based on customer service and fiscal constraint. Handle confidential situations in a professional manner. Ability to work with a diverse population and large spectrum of demographics. Ability to organize, gather and retain a large volume of information for use in assisting internal and external customers. Acquire excellent knowledge of all internal departments. Attention to detail and accuracy. Display initiative and independent thinking skills. Strong computer skills - data entry, Microsoft Office (Word and Excel), registration software and Internet. Ability to multi-task and be an effective team member in a fast-paced environment High school diploma. Some advanced education preferred. Minimum two (2) years customer service experience in recreation, hospitality, or related field. Experience with operating point of sale transactions. Previous experience with recreation registration software preferred. Valid Driver's license and the ability to arrive to work at any customer service desk in multiple facilities on time and to change facilities throughout the day on occasion. Must attend all required park district trainings and understand the concepts presented as they apply to the responsibilities of the position. Subject to a flexible schedule including evenings, weekends, and holidays. Subject to work at and travel to any of the park district customer service locations. Subject to inside environmental conditions. Sustained posture in a seated or standing position for prolonged periods of time. Continuous exposure to computer screens. Frequent operation of various office equipment. Occasionally lift, carry and move light weight objects (up to 20 lbs.). Face to face interactions with internal and external customers and co-workers are essential for this position. It is expected that this position report to their workspace / office as scheduled. Exceptions may be made on a case by case basis for this position to work remotely for a short period of time on a temporary basis. Able to work in close proximity to live animals suvh as snakes, turtles, and insects. . Materials submitted through mail, email, or fax will not be considered.
Overview :
Under the direct supervision of the Customer Service Manager, the Customer Service Specialist provides and models excellent customer service standards as well as performs a variety of technical, clerical, administrative, and customer service functions relating to program registration, membership sales, facility rentals, program communication, and facility service-desk duties.
Essential Duties and Responsibilities :
- Serve as point of contact in absence of the Customer Service Manager.
- Provide feedback regarding the performance of Customer Service Associate I and Customer Service Associate II staff to the manager.
- Identify, coordinate and provide ongoing staff training and development opportunities with the Customer Service Manager for Customer Service Associate I and Customer Service Associate II staff.
- When at the customer service desk at all locations, cultivate and maintain a culture that emphasizes customer service excellence.
- Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities.
- Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
- Respond to internal customer inquiries and requests for information. Maintain open communication with all District staff members.
- Successfully balance receipts, reconcile transactions and prepare daily bank deposits.
- Inform participants of waitlist availability, class cancellations or changes via phone and email.
- Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
- Coordinate and administer the rental program, open gym program and memberships.
- Assist with administering the fee assistance program, monitoring email, Community Event Sign scheduling, inclusion aide requests,
customer surveys and special events.
Other Duties and Responsibilities :
Knowledge, Skills, and Abilities :
Education and Experience :
Special Considerations :
Benefits
Full Salary Range : $23.16 - $34.74
To be considered for this position, interested individuals must complete the online application accessible at
serp_jobs.job_alerts.create_a_job
Customer Service Specialist • Naperville, IL, USA
Job_description.internal_linking.related_jobs
A company is looking for a Customer Success Specialist I to manage technical support and customer satisfaction.Key Responsibilities Manage and resolve technical issues from the external Tier 1 su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Are you organized, detail-oriented, and ready to grow your career in a high-impact industry? Crane Nuclear is looking to hire a Customer Service Specialist!.
Location : Bolingbrook, Illinois (onsite)...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Welcome to our Maxon Shooter's Supplies & Indoor Range job posting.We are currently looking to hire more great people for our customer service team right now! We have been a pillar of the firearms ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Healthcare Customer Support Specialist to assist a leading health insurance customer.Key Responsibilities Operate on multiple computer applications to assist calls and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
We are seeking a detail-oriented and customer-focused.This role is essential in supporting both internal and external customers by ensuring accurate and timely processing of orders, returns, and in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Venture, we help our clients deliver their products, their promises, and their potential every day.If you believe in delivering great customer service, value partnership, and are always looking ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Consumer Experience Specialist.Key Responsibilities Field and resolve inquiries via phone, chat, and other contact methods within the Consumer Experience Center Provid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Part Time Remote Customer Service Specialist.Key Responsibilities Navigate electronic health records to validate and document patient information while ensuring HIPAA c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Retention Specialist to serve as a liaison between borrowers and loan officers.Key Responsibilities Make 100+ outbound dials daily to connect borrowers with lo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
We are looking for a dedicated Customer Experience Specialist to support inside sales activities within the transportation equipment manufacturing industry.
This contract position is based in Elmhur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Customer Support Specialist to provide exceptional support to B2B customers.Key Responsibilities Deliver an exceptional customer experience through various communicatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Service Specialist - Supply Chain.Key Responsibilities Manage relationships with third-party providers to ensure timely and accurate order fulfillment Collabo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Complaints Specialist to handle customer inquiries and improve customer experience.Key Responsibilities Follow communication scripts and clarify customer needs while pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Welcome to our Maxon Shooter’s Supplies & Indoor Range job posting, we are currently looking to hire more great people for our customer service team right now! We have been a pillar of th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Experience Specialist to provide exceptional service to clients on a contract basis.Key Responsibilities Provide dedicated support to an assigned group of clie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for an SMB Onboarding Specialist to deliver a tailored onboarding experience for clients integrating software solutions.
Key Responsibilities Oversee the onboarding journey fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Contact Center QA Specialist who monitors and evaluates customer interactions to enhance service quality.
Key Responsibilities : Monitor calls, texts, and emails to provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Customer Engagement Specialist to support clients in utilizing their survey creation platform while working remotely on Pacific Time hours.
Key Responsibilities Manage c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Customer Success Specialist
VirtualVocationsNaperville, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Specialist
Crane CoBolingbrook, IL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Specialist
Maxon Shooter's SuppliesDes Plaines, IL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Healthcare Customer Support Specialist
VirtualVocationsAurora, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Specialist
TEKsystemsElgin, IL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Specialist - 2nd Shift
VentureCicero, IL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Consumer Experience Specialist
VirtualVocationsChicago, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Customer Service Specialist
VirtualVocationsLincolnwood, Illinois, United Statesserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Retention Specialist
VirtualVocationsNaperville, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Experience Specialist
Robert HalfElmhurst, IL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Support Specialist
VirtualVocationsLincolnwood, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Specialist
VirtualVocationsChicago, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Complaints Specialist
VirtualVocationsAurora, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Specialist
Maxon Shooters SuppliesDes Plaines, IL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Experience Specialist
VirtualVocationsLincolnwood, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Onboarding Specialist
VirtualVocationsElgin, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Contact Center QA Specialist
VirtualVocationsNaperville, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Store Customer Service Specialist
Sherwin WilliamsSkokie, IL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Store Customer Service Specialist
USA JobsNew Lenox, IL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Engagement Specialist
VirtualVocationsElgin, Illinois, United Statesserp_jobs.job_card.full_time