Program Administrator - SES

Requisition No : 840313

Agency : Business and Professional Regulations

Working Title : Program Administrator - SES

Pay Plan : SES

Position Number : 79000799

Salary : $60,000.00 - $66,000.00 Annually

Posting Closing Date : 11 / 12 / 2024

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Program Administrator- SES

Position Number : 79000799

Hiring Salary : $60,000.00 $66,000.00 Annually

Open Competitive

This advertisment may be used to filled multiple positions*

Our Organization and Mission :

The Department of Business and Professional Regulation (DBPR) is the agency charged with licensing and regulating State of Florida businesses and professionals, such as cosmetologists, veterinarians, condominiums, hotels, and restaurants.

Our mission is to license efficiently and regulate fairly, and we strive to meet this goal in our day-to-day operations.

The Work You Will Do :

This position is located within the Doral office of the Division of Florida Condominium, Timeshares and Mobile Homes and reports to the Bureau Chief of Public Engagement.

This position is responsible for overseeing the education teams located in our Doral, Fort Lauderdale, Tallahassee, Tampa and Orlando offices.

Your Specific Responsibilities :

The incumbent in this position is responsible for :

• all required tasks related to the management of supervisors and their employees.
• providing appropriate motivation to employees and meets with supervisory staff regularly.
• planning work flow and objectives and establishes deadlines.
• providing written and telephonic responses to complaints and inquiries from the public concerning issues regulated by the Division’s program areas.
• communicating with the public in a timely manner, and is knowledgeable in applying the statutes and administrative rules enforced by the division to varying factual scenarios.
• developing and maintaining a network of contacts among members and representatives of regulated industries.
• maintaining a wide range of general knowledge of Department and other agencies’ function in order to provide referral information to the public as needed.
• consulting with supervisors to determine areas of concern and possible solutions to problems in their regions.
• reporting and making recommendations to the Bureau Chief, Division Director or Deputy Director as to additional program needs necessary to carry out the agency's purpose as mandated by the Legislature.
• interviewing and recommending hires, suspensions, layoffs, promotions, disciplinary actions or rewards;
• ensuring training needs are met; approving attendance and leave requests, and performing all other administrative functions associated with the supervision of employees;
• planning, organizing and delegating work assignments to Education Supervisors with deadlines; evaluating work flows, work objectives and time utilization with staff;
• facilitating the organizing, preparing, and coordinating of condominium and cooperative educational seminars throughout the State of Florida as part of the Division’s legislative mandate to provide education to unit owners, board members, and CAM’s;
• designing, developing, delivering and evaluating training programs for in-house staff and the customer call center;
• developing and updating the Division’s educational materials; maintaining a wide range of general knowledge of the Division and other state agencies;
• communicating with management regarding the status and results of the training program, long-range planning and budgeting, needed resources, administrative enhancements, policy needs, and procedural enhancements;
• assisting in the maintenance and revision of the Bureau’s Policy and Procedures Manual;
• participating in public seminars and conferences; responding to inquiries from the public, media, industry and other governmental agencies;
• preparing reports and presentations;

Performs other related work as required.

Knowledge, Skills & Abilities :

• Knowledge of Florida Law and Administrative Rules related to Condominiums, Timeshares, Mobile Homes and Cooperatives.
• Knowledge of personnel policies and procedures.
• Knowledge of basic management principles and practices.
• Strong oral and written communication skills.
• Skilled in managing databases and case tracking.
• Skilled in identifying critical issues with regard to complaints.
• Ability to travel by car to the Bureau’s central Florida field offices to conduct business on a regular basis.
• Ability to read, interpret and apply statutes and administrative rules to specific fact scenarios.
• Ability to supervise people.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices.
• Ability to manage and direct subordinates in the investigation of complaints.

Ability to analyze basic condominium, timeshare, cooperative and mobile home documents.

The Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits, including :

• State of Florida retirement package : 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e., individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplements, cancer, etc.
• Tax-deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website : http : / / www.mybenefits.myflorida.com

Minimum Requirements :

• A bachelor's degree from an accredited college or university, at least two (2) years of investigation experience, and three (3) years of supervisory experience;
• OR A bachelor's degree from an accredited college or university, at least four (4) years of regulatory experience, and three (3) years of supervisory experience;

OR An associate's degree from an accredited college or university, at least four (4) years of investigation experience, four (4) years of regulatory experience, and six (6) years of supervisory experience.

Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and / or abilities must also be disclosed on the State of Florida Employment Application.

Applicant Note : If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit.

You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement.

If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074.

DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS :

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

For more information, please visit the SSS website : http : / / www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.

Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.

016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778.

The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions.

The email is [email protected].

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers.

Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735).

Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.

0455, F.S., Drug-Free Workplace Act.