Junior Customer Service Technician

Dempsey
City Of San Juan
Full-time

Junior Customer Service Technician

Reports To

The Technician will report to the President and CEO, VP for Operations, General Manager, & Service Manager.

Job Description

  • Travel offsite to customers' locations to perform maintenance and repair of Electrolux equipment to ensure top product performance.
  • Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided
  • Conducts technical diagnosis and performs specialized repairs.
  • Diagnose problems, assess the extent of the problem, document findings, and decisions to repair the product and / or replace parts.
  • Immediately and accurately process paperwork and perform data entry upon completion of each job.
  • Pre-screen next-day service call by obtaining necessary information to help diagnose problems prior to arriving at the customer's home.
  • Meet or exceed company metrics (customer satisfaction, fix the right first time, revisits, parts management.)

Job Qualifications

  • Candidate must possess at least a high school degree, undergrad credit, or NC II from TESDA or finish a course on Electro-Mechanical, Electronics, and Communications Engineering.
  • Must have at least six (6) months to one (1) year of experience in troubleshooting & repairs
  • Must have a driver's license with restrictions 1 and / or 2
  • Reading and understanding schematic diagrams are a plus but not a requirement
  • Can work independently with minimal supervision and basic instruction.
  • 5 days ago
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