Junior Customer Service Technician
Reports To
The Technician will report to the Managing Director, VP for Operations, Sales Manager,
Projects & Installation head.
Job Description
Travel offsite to customers' locations to perform maintenance and repair of LG
equipment to ensure top product performance.
- Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided
- Conducts technical diagnosis and performs specialized repairs.
- Diagnose problems, assess the extent of the problem, document findings, and
decisions to repair the product and / or replace parts.
Immediately and accurately process paperwork and perform data entry upon
completion of each job.
Pre-screen next-day service call by obtaining necessary information to help
diagnose problems prior to arriving at the customer's home.
Meet or exceed company metrics (customer satisfaction, fix the right first time,
revisits, parts management.)
Job Qualifications
Candidate must possess at least a high school degree, undergrad credit, or NC II
from TESDA or finish a course on Electro-Mechanical, Electronics, and
Communications Engineering.
- Must have at least six (6) months to one (1) year of experience in troubleshooting
- Reading and understanding schematic diagrams are a plus but not a requirement
- Can work independently with minimal supervision and basic instruction.
POSITION SALARY COMMISSION
Junior Customer
Service Technician
13,267.5 SERVICE SALES COMMISSION
Junior Service Technician
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