Junior Customer Service Technician

Dempsey Resource Management Inc.
City Of San Juan
Full-time

Junior Customer Service TechnicianReports ToThe Technician will report to the President and CEO, VP for Operations, GeneralManager, & Service Manager.

Job Description? Travel offsite to customers' locations to perform maintenance and repair ofElectrolux equipment to ensure top product performance.

  • Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided? Conducts technical diagnosis and performs specialized repairs.
  • Diagnose problems, assess the extent of the problem, document findings, anddecisions to repair the product and / or replace parts.
  • Immediately and accurately process paperwork and perform data entry uponcompletion of each job.? Pre-screen next-day service call by obtaining necessary information to helpdiagnose problems prior to arriving at the customer's home.
  • Meet or exceed company metrics (customer satisfaction, fix the right first time,revisits, parts management.)Job Qualifications?

Candidate must possess at least a high school degree, undergrad credit, or NC IIfrom TESDA or finish a course on Electro-Mechanical, Electronics, andCommunications Engineering.

Must have at least six (6) months to one (1) year of experience in troubleshooting& repairs? Must have a driver's license with restrictions 1 and / or 2?

Reading and understanding schematic diagrams are a plus but not a requirement? Can work independently with minimal supervision and basic instruction.

POSITION SALARY COMMISSION(2) Junior CustomerService Technician13,267.5 SERVICE SALES COMMISSION

11 days ago
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