IT SPECIALIST II

Job Description

Job Description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making.

Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported.

With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers.

At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The IT Specialist II position will maintain and improve the technical systems to ensure all employees have the technology they need to complete their work.

This is a fully in office position located in Green Bay, WI.

As an IT Specialist, you will :

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
• Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps.
• Ensure the smooth operation of hardware systems by coordinating maintenance and repairs for personal computers.
• Installing new software and hardware components.
• Supporting the day-to-day operations of our computer network.
• Regularly evaluating our IT systems to ensure they meet the necessary demands.
• Aids in streamlining, automating and / or standardizing work processes through written documentation and / or scripting.
• Educating coworkers about network security and best practices for computer usage.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications

• Two-year technical degree in information technology or related field (currently enrolled or completed)
• 1+ year working experience in an IT, banking, or information security role required
• Efficient troubleshooting abilities.
• Great customer service and interpersonal skills.
• Ability to maintain strict confidentiality.
• Strong organizational, multi-tasking and prioritizing skills.
• Self-motivated and resourceful with strong research skills.
• Ability to travel to different locations.
• Microsoft operating systems.
• Microsoft Office Applications.
• Must be able to work in office 5 days a week.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer / Veterans / Disabled

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