Social Media Customer Relationship Specialist Remote after training
Company / / Leading American automotive company
Schedule / / Fulltime. Need to be flexible early, mid, or late shift. Will work 40 hours per week. Shift bids occur Quarterly.
Location / / Warren, Michigan (General Motors Tech Center Newly Renovated)
Rate of Pay / / NEGOTIABLE
Hybrid Remote (Remote after training)
Must Have(s) :
4-Year completed bachelor’s degree
Ability to commute to the office Warren, MI.
1+ years’ experience supporting customers, strong written and verbal skills, experience with social media platforms
Benefit(s) :
- Fun / Interesting workload that has Remote Possibility after training
- A cutting-edge team that cares and invests in your development
- Health Dental Vision 401k PTO Paid Holidays EAP(s) etc.
- Weekly pay
Overview : This is a customer service position that uses social media as a platform. In this position, you will NOT be responsible for creating pictures and advertisements .
- Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
- Create and manage cases for customers needing more complex assistance.
- Manage existing case load, complete follow-up tasks and achieve operational metrics.
- Proactively identify sales leads and educate in-market customers on product functionality and services.
- Effectively and accurately document customer interaction
- Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
Other : Department size 50+
Company size 90,000+
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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