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Performance Management Specialist

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a Performance / Service Level Management Specialist responsible for monitoring and validating service level agreements.

Key ResponsibilitiesGather service requirements and set up service level metrics in managed service platformsValidate monthly SLAs submitted by suppliers and develop validation processesAnalyze service level data to provide insights for service improvement and complianceRequired Qualifications and Education10 years of experience in service level management and MIS reportingProficient knowledge of Microsoft products - Word, Excel, PowerPoint, and OutlookExperience with IT contracts, particularly performance metricsPostgraduate or graduate degree in any fieldITIL certification preferred

2 days ago
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