Performance Management Specialist

Job Description

JOB DESCRIPTION

Position :

Performance Management Specialist

Status :

Full-Time Hourly (4hours)

Location : Washington, DC

Washington, DC

Hours :

5 days per week, from 8am-5pm (1-hour lunch)

Strong English skills and telephone etiquette, with strong written and verbal communication*

ABOUT THE ORGANIZATION :

Welcoming and pleasant government office environment with positive coworkers and supervisors. Located in metro accessible DC, this is an excellent human resources job opportunity.

If you are a dependable, hard-working, trainable individual who is a team player with a good attitude, we encourage you to apply for this role within a highly reputable office that serves an important function in the federal government.

COMPENSATION & BENEFITS :

Long-term full-time job opportunity in a highly reputable office

11 Paid Federal Holidays

Paid Sick Time

Paid Vacation

Free FinFit Financial Wellness Benefit

Free Personal Financial Training Library Benefit

Shopping Discount Program, Workplace Advantage

Employee Assistance Program

Counseling

Legal & Financial Consultations

Pharmacy Discount Card

ESSENTIAL FUNCTIONS and RESPONSIBILITIES :

Lead overall performance measurement activities. Track multiple service delivery metrics across many vendors throughout the organization.

Transform data inputs into easily understandable visualizations or dashboards. Compile performance reports on a regular basis and disseminate those reports to relevant stakeholders.

Define key performance indicators (KPIs) during initial creation and revision of service level agreements (SLA). Act as a subject matter expert during SLA review process.

Continuously monitor all internal and external KPIs and SLAs to ensure compliance and health. Identify spikes and drop-offs in key service delivery metrics and, when necessary, take steps to correct those fluctuations.

Document and validate changes and amendments to SLAs. Identify and notify relevant stakeholders of SLAs that are unhealthy (i.

e., at risk of breach or in breach). Requires a BS / BA degree and approximately 4 years of experience in Performance / SLA Mgmt.

analysis in lieu of a degree, Ability to consult with clients to make improvements and prioritize based on client needs.

Skill in greeting and interacting with people in a courteous and tactful manner.

Skill in operating computers and printers to produce a wide range of documents.

Strong English communication skills, both written and verbal.

Friendly and personable with excellent telephone etiquette.

PHYSICAL DEMANDS

This position routinely utilizes standard office equipment such as laptops, computers, phones, photocopiers, and filing cabinets, in a home office as well as an in-person office environment.

Ability to lift / move up to 20 pounds

This position is generally performed in a professional office setting; 70% sitting, 20% standing, and 10% walking.

The physical requirements described are representative of those that must be met to successfully perform the essential functions of this position.

Reasonable accommodation may be made to enable individuals with a qualifying disability to perform the essential functions.

GENERAL INFORMATION : Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.