Senior Application Support - Treasurer Financials

Role Overview

As a Client Support & Training Specialist, you will play a vital role in assisting customers with inquiries, troubleshooting issues, conducting application and rules testing, and delivering a high-quality support experience. You will act as a trusted partner to our clients, primarily in local government offices across Iowa, helping them use our software effectively and confidently.

Key Responsibilities

• Respond promptly and professionally to inbound support inquiries via phone, email, web, and a ticketing system.
• Log and track client issues and time spent using our internal support systems.
• Provide thoughtful troubleshooting and guidance to clients, resolving issues or escalating as needed.
• Conduct virtual and on-site training sessions, ensuring clients feel confident using the system and understand best practices.
• Perform application and rules testing, especially as software updates are made in response to regulatory changes or customer feedback.
• Serve as a customer advocate, helping ensure timely resolution of issues and documenting requests for product improvements.
• Collaborate with internal teams, including product and engineering, to communicate client feedback and resolve system limitations.
• Maintain detailed and organized documentation of support interactions, processes, and customer training resources.
• Continuously deepen your knowledge of our products, services, and the evolving needs of local government clients.
• Participate in occasional travel within Iowa for on-site visits and conferences (travel expenses covered).

Requirements

About Harris Computer

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. We offer a comprehensive benefit package as well as other additional "Perks".

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