Job Description
Job Description
The Laurel Hotel & Spa will anchor the premier corner of South College Street and Thach Avenue, affording a stunning view of iconic Samford Hall.
The amenities will include 16 luxurious rooms, 10 suites, 6 residences, a spa, fitness studio, rooftop pool, rooftop bar, cabana service and yoga pavilion.
The Spa Concierge is responsible for the reception and retail area of the Spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking guests into the computer system, charging for services performed, and selling retail.
We believe in the balance of mind and body as a business practice. Constantly evolving while guiding our community to pursue well-being.
Duties :
- Assist guests with the reservations, check-in and check-out process in a courteous and polite manner.
- Accurately book, change, and cancel spa appointments.
- Properly open and close each shift according to Standard Operating Procedures..
- Ensures confidentiality with respect to guest data according to HIPAA regulations and confidentiality guidelines.
- Provide orientation tour, explaining spa amenities offered and answering guests' questions
- Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker / facility and relaxation area
- Assist in all areas of spa operations, laundry, cleaning, set-up and break down
- Actively promote the Spa, treatments, services, sessions, and retail, as well as programs, promotions and / or discounts available
- Ensures a maximum level of guest service and satisfaction is achieved and maintained.
- Maintain a positive attitude and contribute to a quality work environment.
Working Conditions :
Speak clearly and listen
- See and adjust focus to include close, distance, depth, and peripheral vision.
- Stand, walk run, sit, balance, stoop, kneel, climb, crouch, and / or crawl.
- Handle objects, tools, and controls; reach with arms and hands.
- Lift, pull, push and carry linen, products, equipment and other items weighing in excess of fifty(50) pounds.
Qualifications
- Previous hospital, hospitality, retail or spa experience preferred.
- Must possess excellent communication skills and basic computer skills.
- Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service as well as keeping a positive demeanor in stressful situations.
- Must be detail oriented and be able to multi-task.
- Ability to be efficient and productive in a fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
The Laurel Hotel and Spa - Spa Concierge
The Spa Concierge is responsible for the reception and retail area of the Spa. The Laurel Hotel & Spa will anchor the premier corner of South College Street and Thach Avenue, affording a stunning view of iconic Samford Hall. Includes the greeting of all guests, answering phone calls, assisting g...
The Laurel Hotel and Spa - Spa Concierge
The Spa Concierge is responsible for the reception and retail area of the Spa. The Laurel Hotel & Spa will anchor the premier corner of South College Street and Thach Avenue, affording a stunning view of iconic Samford Hall. Includes the greeting of all guests, answering phone calls, assisting g...
The Laurel Hotel and Spa - Guest Experience Expert - Part Time and Full Time Available
The Guest Experience Expert will be greeting guests upon arrival, assisting with luggage, checking them into and out of the hotel, making reservations, answering phones and assisting with food and beverage offerings. The Laurel Hotel & Spa will anchor the premier corner of South College Street a...
The Laurel Hotel and Spa - Chef de Partie
Ensure the set up for lunch buffet, brunch, and promotional events is correct, and chaffers and or. Oral Comprehension - The ability to listen to and understand information and ideas presented through. Responsible for ensuring the success of the team by helping the Banquet Chef with all plate ups, o...
Spa Supervisor
Supervise and oversee Spa staff, ensuring they adhere to job duties and standards. Maintain and update Spa desk procedures to keep them current with the latest policies and protocols. Assess the daily business needs of the Spa and allocate resources accordingly. Conduct regular inspections of the Sp...
The Laurel Hotel & Spa - Door Attendant
Aid guests in locating other areas of the hotel (walk them to destination if possible). Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Direct guests to the library, gym, and Spa. Ens...
Food and Beverage Supervisor- International Intern
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. In addition to performance o...
International Food and Beverage Intern
To perform a combination of duties in an efficient, quiet and effective manner which facilitates food service and thereby provides a positive impression for the guest. Will be responsible for a thesis project to include but not limited to research, planning and documentation on the opening of RCSC. ...
Stenden University International Internship- Food and Beverage
To perform a combination of duties in an efficient, quiet and effective manner which facilitates food service and thereby provides a positive impression for the guest. Intern will complete a two month rotation in the food and beverage operation then move to a supervisory role in Food and Beverage. A...
The Laurel Hotel & Spa - Door Attendant
Aid guests in locating other areas of the hotel (walk them to destination if possible). Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Direct guests to the library, gym, and Spa. Ens...