Key Responsibilities :
- Handle high volumes of calls efficiently.
- Identify and resolve customer issues.
- Provide accurate information and follow company scripts.
- Document call details and escalate unresolved issues.
- Meet performance metrics and contribute to team goals.
Qualifications :
- Bachelor's Degree (preferred)
- 1+ year call center experience
- Previous customer service experience, preferably in a call center.
- Strong communication, problem-solving, and multitasking skills.
- Proficient in computer and call center software.
Call Center Representative (PRN - As Needed)
Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. Work with insurance companies to verify insurance eligibility and coverage for anticipated services using EV...
Call Center Representative
Reiter, Hill & Johnson is seeking an in-office Call Center Representative. Manages high volume of inbound and outbound calls in a timely manner. ...
Call Center Representative (PRN - As Needed)
Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. Call Center Representative (PRN - As Needed)-(2400026P). Work with insurance companies to verify insurance e...
Call Center Representative
The Call Center Representatives will support a high volume, in-bound customer call center on behalf of a local government agency. Choice is in search of one (1) full-time, dedicated and friendly Call Center Representatives to support our Customers in Burtonsville, MD. Performs routine call center ac...
Call Center Representative
Previous customer service experience, preferably in a call center. Proficient in computer and call center software. Handle high volumes of calls efficiently. Document call details and escalate unresolved issues. ...
Call Center Representative
The Customer Service Representative is expected to collaborate with their team to meet overall call center objectives and enhance the customer service experience while working to exceed all customers' expectations. The Customer Service Representative must meet or exceed service and operational g...
Call Center Representative
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. Must be able to handle all outbound and inbound calls f...
Customer Service Representative, Bilingual - Call Center
Handle telephone calls courteously and efficiently using proper telephone etiquette, including but not limited to the following: prepare for incoming calls; speak clearly and properly; listen when taking incoming calls; be sensitive to the needs and moods of callers; deal with irate callers; screen ...
Call Center Representative
Reiter, Hill & Johnson is seeking an in-office Call Center Representative. Manages high volume of inbound and outbound calls in a timely manner. ...
Contact Call Center Representative
Receive incoming calls and make outgoing calls. Answer questions and provide guidance to callers. Assist callers with any account issues. Experience with outbound calls. ...