IT Services Manager

NVR, Inc. is seeking an IT Services Manager to work on site in Reston, VA

NVR’s technology teams thrive on providing multiple business lines with the tools and cutting-edge technologies that support NVR’s mission to create a better living experience for our customers.

Join NVR Technology and be a part of a collaborative team that welcomes innovation, encourages continuous learning, and helps you achieve your career goals.

As an IT Services Manager , you will be responsible for overseeing and leading Business Site Services in the delivery of IT site services to end users, ensuring that service level agreements (SLAs) are met or exceeded.

This role involves monitoring service performance metrics and key performance indicators (KPIs), identifying trends, and implementing improvements to enhance service quality and user satisfaction.

The IT Services Manager manages vendor relationships and works closely with internal teams to support sales models, division offices, and manufacturing plants.

Key Job Responsibilities

• Supervise the delivery of IT business site services to end users, ensuring adherence to SLAs.
• Monitor service performance metrics and KPIs, identifying trends and improvement areas.
• Raise and track problems, issues and conflicts, removes barriers, resolves issues involving senior management and escalates to appropriate level where required.
• Develop and streamline processes for improvement opportunities.
• Manage escalations from end users or internal teams, ensuring timely resolution and effective communication.
• Coordinate with external partners or vendors to ensure timely delivery of services and resources required for specific work efforts, while maintaining clear communication and managing expectations.
• Communicate changes in projected IT Services spend for all NVR locations.
• Schedule installation of vendor assets for hardware and software to all NVR locations.
• Ensure quarterly business reviews are conducted and include a vendor scorecard.

Job Qualifications

• 5+ years’ experience in a similar role, with a proven background in IT service management
• Strong project and vendor management skills
• Excellent leadership and team management skills, with the ability to collaborate with internal teams and business partners.
• Strong analytical and problem-solving abilities, focused on continuous improvement and delivering results.
• Exceptional communication and interpersonal skills, capable of interacting effectively with stakeholders at all organizational levels.

About Us & Life at NVR

NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride in the over 500,000 new homes we have sold and built across the country.

Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes;

we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion dollar business operations.

At NVR, we value our teams and provide opportunities to learn new technologies and skills to grow your career. Your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need.

Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

• Competitive Compensation
• Home Purchase Discount
• Mortgage and Settlement Services Discounts
• Comprehensive Health, Life and Disability Insurance
• 401(k) (Full-time employees are eligible to contribute immediately)
• Employee Stock Ownership Program
• Vacation and Holidays
30+ days ago