Sr. Coordinator, Client Services-Remote

Job Description

Job Description

Epiphany Rx powered by Navitus Health Solutions

Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models.

We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them.

At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth.

We welcome new ideas and share a passion for excellent service to our customers and each other.

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

The Sr. Coordinator, Client Services (SCSC) is a highly motivated professional with at least 5 years of successful experience interfacing directly with clients in a healthcare setting (preferably in Pharmacy Benefits Management).

The SCSC may manage a portfolio of clients of fewer than 3,000 lives independently and / or may partner with a Client Services Executives (CSE) in completing the tactical and operational tasks required to meet the needs of strategic PBM clients.

This person works with IT, Customer Care, BCA, and Implementation teams to complete more complex tasks above and beyond administrative tasks.

These items may include trouble-shooting more complex eligibility and claims extract issues, as well as, working with a variety of teams to obtain a result for a project.

The SCSC will assist with developing efficiencies in the current and future processes within the department. Additional responsibilities include mentoring other Client Services Coordinators and participating in departmental initiatives.

Strong project management and communication skills are required.

Is this you? Find out more below!

How do I make an impact on my team?

• Work collaboratively with the Client Services team and / or lead efforts to ensure client requests and deliverables are completed in a timely and efficient manner
• May lead projects, and client meetings in support of those projects, to ensure all objectives are completed to meet the client’s needs and / or support process improvement efforts
• Assist with running and delivering reports, as needed, in support of the client or advisor / broker requests
• Prepare new and revise existing training documents for internal and external audiences
• Conduct client training regarding departmental systems and processes (Client Portal Site, Navi-Claim, etc.)
• Develop new and revise existing policies and procedures
• Resolve escalated member / client issues requests; identify trends and collaborate with internal teams to help mitigate future occurrences
• Support or lead contract maintenance and performance guarantee monitoring; support or lead efforts to improve performance if performance guarantees are not, or are trending not to be, met
• Support or lead client retention efforts
• Committee involvement
• Travel to client sites, as needed

What our team expects from you?

• Bachelor's degree in business, marketing, or related area preferred
• 5 years of successful experience in a customer service role or equivalent
• Knowledge of PBM or health care industry
• Strong team orientation and the ability to work with a variety of people
• Ability and desire to work with external client contacts and partners to provide guidance for health plan clients
• Project management capabilities
• PC skills : Microsoft Office, email, internet and other applications, as required
• Valid state driver’s license and current automobile insurance policy
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Hours / Location : Monday-Friday 8 : 00am-5 : 00pm CST, Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Nine paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program

LI-Remote