Join our team, where we are committed to providing exceptional care and support to our Veteran and elderly clients!
Schedule
Monday-Friday 12PM-9PM
Job Summary :
The Customer Service Representative (CSR) is responsible for ensuring that all home care clients receive the highest level of in-home care by providing qualified staffing for all authorized or requested hours.
Duties / Responsibilities :
- Responsible for scheduling qualified PCA’s (personal care attendants) to work all authorized hours according to each client’s Service Plan.
- Complete daily monitoring of all attendant timekeeping ensuring all hours are worked.
- Maintaining an authorization / utilization percentage of 95% or greater
- Ensure all communication with clients is documented in the Electronical Medical Record.
- Maintain regular communication with clients and attendants to ensure satisfaction with service delivery.
- Coordinate with leadership to provide documentation for client and employee incidents and complaints.
- Attend daily and weekly meetings or huddles.
- Assist with orienting new CSRs.
- Other duties as assigned
Required Skills / Abilities :
Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Ability to prioritize tasks.Ability to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office Suite or related software.