TikTok Shop - Seller Growth Operation, SMB Account Management

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team

The Seller Growth Operations team at TikTok helps build with day-to-day operations for Merchants and Sellers on the TikTok Shop platform.

We are responsible for driving full-funnel product education, acquisition, incubation, analytics, and strategy for all Merchants and Sellers.

This team is the voice of the market and collects, prioritizes, and shares meaningful insights to shape the future of TikTok's Seller Growth initiatives.

Responsibilities :

• Accurately identify high potential merchants and drive accelerated incubation by product category with a focus on seller nurturing, growth, retention and graduation.
• Ownership of increasing the number of both sellers with sales and merchants in TikTok Shop, formulating the seller's life cycle incubation strategy and supporting them to succeed in the 0-1 period.
• Conduct deep dives to understand seller segments and the root causes of issues that affect sellers' business performance via data analysis, interviewing and the surveying of merchants to inform inputs into product development and process improvement.
• Ownership for channel management and seller communication via lark group, instant messaging and other approaches to conduct mass account management activities including forecasting, troubleshooting, seller education, incubation program etc.
• Accumulate and share learnings to drive best practice by product category with internal and external teams.

Qualifications

Minimum Qualifications :

• Bachelor's Degree or above.
• 3+ years experience in mass account management or mass seller incubation.
• Proven experience in managing several hundred clients while maintaining a client-centric approach.
• Strong knowledge of the US e-commerce landscape or consumer demands or digital evolution and mobile transformation or similar.
• Quick learner, proactive and resilient, ability to cope well under pressure.

Preferred Qualifications

Experience with a specific e-commerce category (beauty, fashion, etc).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2

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