Emergency Dispatcher

Posting Date

08 / 21 / 24

Application Deadline

Open Until Filled

Pay Range

Min - Mid - Max

$27.00 - $32.50 - $38.00

New Sign-On Incentive of $1,500

Job Type

Unclassified

Department

Sheriff

About the Position

The Emergency Dispatcher promotes safety 24 hours per day by dispatching field units using a two-way radio system, providing telephone assistance to citizens in need of police and / or medical help, and assisting law enforcement and emergency response personnel.

About the Maricopa County Sheriff's Office

Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community? The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency.

We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel.

We come together as a team to support and provide public safety. We are OneMCSO - become one with us!

Position Qualifications :

We recognize your time is valuable, so please apply if you meet the following required qualifications :

Education

High school diploma or GED

Experience

Two (2) years of clerical, customer service or public contact experience.

Combined education and experience qualifications

An equivalent combination of post-secondary education and / or experience may substitute for the minimum qualifications on a year for year basis.

Other requirements :

• Within six (6) months of employment or assignment must train for, functionally test on, and affirm the proficiency of terminal operations to assure compliance with Federal Bureau of Investigations (FBI) CJIS policy and regulations, and retest every two (2) years.
• Will be required to complete courses in report writing, traffic law and the Arizona Criminal Code given by the Maricopa County Sheriff's Office prior to end of the job probation period.
• Training with the exception of Arizona driver's license to be provided on-the-job : Certified Basic Public Safety Telecommunicator, CPR, and FEMA NIMS - IS100, 700 and 800.
• In order to be considered for employment with the Maricopa County Sheriff's Office, successful candidates must not have a revoked or suspended driver's license.
• Prior to hiring, the Sheriff's Office requires that all successful candidates pass an extensive background review.

Our preferred candidate has

• Emergency dispatch working for a law enforcement or other government agency.
• Call taker experience working for a law enforcement or other government agency.

Essential Job Tasks

This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.

List in order of importance)

• Operates and utilizes a multi-line telephone and a Computer Integrated Telephony and Power 9-1-1 emergency telephone equipment.
• Dispatches calls for service to field units using a two-way radio system.
• Answers various hot lines.
• Logs all calls, data, and activity into various computer programs.
• Maintains logs.
• Contacts and communicates with emergency response staff, outside agencies, and vehicles.
• Confirms warrants, missing people, and stolen articles, weapons, and vehicles.
• Communicates with other agencies and emergency response personnel.
• Monitors deputies' status via radio, automatic vehicle location data, and CAD messages.
• Runs information for deputies, and checks / verifies license plates and other data.
• Advises district sergeants of traffic or emergency situations.
• Prepares various division reports.
• Calls out county attorneys and judges after hours for all Maricopa County agencies.
• Arranges for private property / vehicle impounds and repossessions.
• Makes outgoing telephone calls to ancillary services, such as tow truck operators, as requested by field units.
• Workshifts include evenings, nights, weekends, holidays, and overtime as required.
• Be present at work site to perform tasks as scheduled and assigned by the supervisor.

Working Conditions

Maricopa County is an EEO / ADA Reasonable Accommodation Employer.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned.

As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Will be responsible for handling a high volume of phone calls; and must be able to cope under stressful conditions due to the various types of calls received / handled.

Thispositionis assigned withina 24 / 7 operation environment, which requires the ability to work rotating shifts, weekends, holidays and rotating days off.

Subject to mandatory holdover and / or scheduled overtime to maintain minimum staffing.

Physical Environment :

• Sitting, standing, walking
• Speaking, hearing, seeing, reading
• Distinguishing colors
• Bending / kneeling, reaching, and twisting
• Crouching, balancing
• Precise Dexterity
• Lifting floor to waist fifty (50) pounds
• Lifting waist to shoulder fifty (50) pounds
• Lifting shoulder to overhead fifty (50) pounds
• Carrying a weight of fifty (50) pounds for a distance of 50 feet

Social Environment :

• Constant emergencies, frequent traumatic subject matter
• Constant interruptions, time pressures
• Handling multiple or complicated tasks, frequently changing tasks, unscheduled tasks
• High volume of work
• Accuracy
• Decision making
• Concentration / vigilance
• Working in a team environment in close proximity with others
• Regular overtime / rotating shifts
• Frequent public contact
• Conditions rarely include working in isolation, dangerous environment

Knowledge, skills, and abilities :

Knowledge of :

• Modern practices and procedures including filing, indexing and cross-reference methods.
• Business English, spelling and arithmetic.
• Data entry equipment and office practices and procedures.
• The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Skill in :

• Local geography and topography.
• Typing with minimal errors.
• The use of standard office equipment and software.
• The use of computer applications including spreadsheets, database and word processing software.

Ability to :

• Work effectively and efficiently with others.
• Understand and remember a large volume of instructions.
• Respond to customer inquiries and requests in a timely and complete manner.
• React quickly and calmly in emergency situations.
• Communicate clearly over the radio.
• Verbally transmit and write / compose accurate information and facts using the proper level of detail to ensure understanding by others.
• Understand the needs, requirement and constraints of customers.

SELECTION PROCEDURE :

The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified.

Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation.

A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County.

These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on relevant experience, internal equity, and budgetary allowances.

Maricopa County is an EEO / ADA Reasonable Accommodation Employer.

Minimum Education

Maricopa County is an EEO / ADA Reasonable Accommodation Employer.

Selection Procedure

Only the most qualified candidates will be considered

Consideration will only be given to candidates who submit online applications

Candidates will be contacted primarily through email and their Workday online application profile

Must pass a pre-employment background and / or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!