Job Description
Assists lead trainer in facilitating location-based classroom training sessions. Helps participants with individual questions or those that require one-on-one support to understand a topic.
Assists with logistical support for lead trainer and participants. Provides additional administrative support including the collation and distribution of classroom materials.
- Delivers presentations and trainings using acceptable methods and techniques including in-person training and online training.
- Conducts training analysis through quizzes and surveys to determine the effectiveness of trainings.
- Sets up and connects a mobile classroom and trouble shoots simple network issues with the assistance of onsite personnel.
- Develops and maintains instructional materials for existing trainings such as lesson plans / curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials that are effective in assisting adults, uniformed personnel, ASM clients, and other ASM employees learn technical applications.
- Attends conferences at request of the customer. Gathers, maintains, and ships all booth materials and equipment to and from the conference site.
While onsite, discusses the capability and benefits of the applications to current users and potential new customers.
- Quickly adapts to and overcomes short-notice customer requests, changing training environments, training software malfunctions, lack of internet availability, and other possible difficulties during training.
- Edits and revises documentation materials based on reviews of subject-matter experts, team members, and other writers.
- Works onsite at military CONUS and some OCONUS locations, locally at ASM, and other locations as requested by the customer.
- Trains on a variety of program applications in team settings.
- Gathers information from application functional analysts, application owners, and / or subject matter experts to update lesson plans, practical exercises, learning objectives, handouts, and other materials.
- Creates expense authorizations before travel and creates expense reports upon completion of travel.
Minimum Qualifications
- 2 years office work experience using computer systems
- High School Diploma
- Experience handling over-the-shoulder training efforts or small group sessions
- Strong organizational skills
- Willing to travel up to 100% if required
Preferred :
- BA / BS Degree
- Experience as a coach or training facilitator
- Experience using enterprise software such as Oracle
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