Assistant Manager - E-Commerce - Maryland

Our regional headquarters are located in beautiful Frederick Maryland where the region is currently comprised of 9 retail stores, 2 warehouse locations and has roughly 300 employees.

We hope to expand our retail footprint and believe we have capacity for upwards of 15-20 stores within our territory.

This is a unique opportunity to work in a smaller region, but have the support and infrastructure of one of the largest Goodwill’s in the network, Goodwill of Central and Northern Arizona (GCNA).

After the merger in 2020, Goodwill of Monocacy Valley has been able to grow retail revenue and stabilize operations with the support of GCNA’s innovative best practices.

8431 Broadband Dr. Frederick Maryland, 21701,

Starting Pay : $45k / Yr

Position Description :

Assists with overseeing all E-Commerce operations, including E-Commerce projects, collections, security, safety, processing sales, Team Member management, financial performance, and margin goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.

Assists with mentoring and training less experienced Team Members. Travels to retail stores to assist in identification of E-Commerce products.

Essential Duties and Responsibilities :

• Maximizes revenue and margin from donated goods through online sales.
• Assists with security procedures and audits incoming merchandise for loss control.
• Analyzes sales and expense reports to improve margin, revenue, and processes.
• Maximizes sales performance through proper listing, handling, rotation, and shipping of all merchandise.
• Assists with business unit operations to ensure production efficiency, quality, service, and cost-effective management of resources.
• Provides positive and professional working relationships with peers, team members, and outside vendors to ensure effective operation of E-Commerce.
• Assists with the proper procedures for handling and sales of E-Commerce merchandise.
• Implements and maintains procedures to maximize efficiencies in production, sales, customer service, and receipt of store donations with a focus on continuous improvement.
• Ensures proper adherence by store and E-Commerce team members to policies and procedures.
• Ensures timeliness and accuracy of all required reports and records.
• Builds a high-performing team to maximize donated goods being sent to E-Commerce.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills) :

• Associates degree in Business or related field, preferred
• 2 years’ experience of demonstrated E-Commerce management experience with Goodwill or related retail experience
• Prior jewelry knowledge or sales preferred
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following :

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Goodwill endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Services at 602-535-4000 , option 5, or .