Player Development Manager (Casino is required)

Title : Manager, Player / Casino Development

Location : Miami, FL

Duration : Direct Hire

Work Requirements : US Citizen, GC Holders or Authorized to Work in the US

Note : Casino Experience is required for this role

Job Description

The Manager, Player Development will have a focus on team member growth, development, and driving profitable business through our highest value casino players.

This leadership position will manage the day-to-day operations of the player development department including direct interaction with Executive Hosts, Hosts, and VIP Representatives, working closely with stakeholders within our brands as well as within the Global Casino Marketing team.

They will have primary responsibility for measuring Executive Host performance, directing activity and developing relevant programs and initiatives to continue to grow the high-value segment of our casino player database

Essential Functions :

Define, evaluate, and analyze success metrics for Executive Hot team

Reports on player development spend and forecast numbers to the AVP, Global Casino Marketing

Participates in or drives guest focus groups, VIP surveys and other attempts at guest feedback

Provide world-class guest service in a timely manner to both guests and fellow team members

Work with Global Casino Marketing team to identify additional opportunities to grow our high-value guest penetration

Work with the Groups and Events team to create new experiences as well as optimizing existing experiences

Qualifications :

Minimum Education : Bachelor's Degree

Discipline / Major : Marketing or similar

Required Years and Area of Professional Experience :

5+ years of experience in player development or customer service

Critical Professional Related Technical / Computer Skills : Demonstrated experience in managing a diverse team

Other Requirements :

Facilitates cross-functional learning and conversations across teams. Effective verbal and written communication skills.

Capable of delivering results in a remote / hybrid work environment

Preferred Experience and Type : Previous experience with Konami Synkros preferred

Knowledge, Skills & Abilities :

Proven experience in providing VIP experiences required

Decision-Making : Tactical :

Tactical :

Decisions focus on intermediate-term issues. The purpose of decisions made at this level are to help move closer to reaching strategic goals.

Outcomes are predictable. After a decision is made by Top Executive Leadership, the next phase is to take the needed steps to implement it.

Examples are : The amount of money required to implement, which advertising agency to promote a new service or to provide an incentive plan to employees to encourage increased revenue.

Example : Will be responsible for the management and development of our hosted guests our very highest value guests.

Operational :

Decisions focus on day-to-day activities within the company. Decisions made at this level help to ensure that daily activities proceed smoothly and therefore help to move the company toward reaching a strategic goal.

They have short term consequences.

Examples are : Handling employee conflicts, purchasing materials needed for operations. Examples : Responsible for managing costs and reporting on the effectiveness of the program.

Travel : Less than 25% with shipboard travel likely. Less than 25% non-shipboard travel likely

Work Conditions : Work primarily in a climate-controlled environment with minimal safety / health hazard potential. Other job specific working conditions : Hybrid work in the office 3 days per week.

COMPANY'S BENEFITS

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

Health Benefits :

Cost-effective medical, dental and vision plans

Employee Assistance Program and other mental health resources

Additional programs include company paid term life insurance and disability coverage

Financial Benefits :

401(k) plan that includes a company match

Employee Stock Purchase plan

Paid Time Off

Holidays All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating vacation to be taken at the employee's discretion.

Vacation Time All full-time employees at the manager and below level start with 14 days / year; director and above level start with 19 days / year.

Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours / year.

All employees gain additional vacation time with further tenure.

Sick Time All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

Other Benefits

Complementary stand-by travel , employee discounts on confirmed cruises, plus special rates for family and friends

Personal and professional learning and development resources including tuition reimbursement

On-site preschool program and wellness center at our Miami campus

About INSPYR Solutions :

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs.

Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions.

By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

Learn more about us at (url removed).

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.