Help Desk Service Specialist -Subject Matter Expert

G2IT is seeking a Help Desk Service Specialist -Subject Matter Expert to support client facing strategic initiatives. The Help Desk Service Specialist -Subject Matter Expert will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Help Desk Service Specialist -Subject Matter Expert, you will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. You may oversee the efforts of less senior staff and / or be responsible for the efforts of all staff assigned to a specific job.

Your regular activities will include :

• Provide first-tier support to end users for either PC, server, or mainframe applications and hardware.
• Interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis.
• You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-function device, plotters).
• You will follow and create troubleshooting and maintenance procedures.

Requirements :

Salary : $70-$80k annually, depending on experience