Auto Auction Customer Support Specialist II (Manheim)

Job Description

Job Responsibilities :

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report. Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles.
• Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications : Minimum :

Minimum :

• High School Diploma / GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree / certification beyond a HS diploma / GED in a related discipline and up to 1 year of experience;

OR 5 years’ experience in a related field.

• Ability to drive vehicles with standard and automatic transmission.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service essential.

Preferred :

• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc.
• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.

However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.