Information Systems Specialist (Full-Time)

Overview

Child Serve has an opening for a full-time Information Systems Specialist that will provide direct technical support to Child Serve employees, for resolution of their computer and information system issues.

Location and Schedule

This onsite role can be based out of our Johnston or Coralville locations. Generally standard business hours, M-F, and 24 / 7 accountability resulting in the need for flexible schedule as operational needs present.

Responsibilities

• Computer Hardware Configuration and Maintenance : new computer configuration, software installation, and maintenance of existing workstations. Perform equipment repair and provide technical support to ChildServe offices and employees. Perform preventative maintenance on existing hardware. Help to ensure compliance with software licensing. Maintain accurate inventory of equipment.
• Help Desk : Monitor, manage, and work within the Help Desk system to meet the computer and information systems needs of ChildServe employees. This system is used for receiving trouble tickets, responding to them, and communicating status to users. Responsible for triaging problems quickly, resulting in minimal downtime.
• User Administration and Access Control : Provide user account management and access control support across Active Directory and Azure AD environments. Responsibilities include setting up new users, managing group memberships, unlocking accounts, and administering permissions for Microsoft 365 services such as Exchange, Teams, and SharePoint.

What You\'ll Need

Preferred Skills

Benefits

Other Information

Work visa sponsorship is not offered for this position.

Child Serve is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email careers@childserve.org. Child Serve is an Equal Opportunity Employer.

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