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Senior Manager of Owner and Guest Support

VirtualVocations
Buffalo, New York, United States
Full-time

A company is looking for a Senior Manager, Owner & Guest Support.Key ResponsibilitiesDevelop and execute strategies to meet service metrics and quality goalsManage, coach, and develop a team of Owner and Guest Support ManagersCollaborate with other Senior Managers to align owner and guest processesRequired Qualifications8+ years of experience in customer service, preferably in a contact center environment3+ years of experience managing teams in an inbound, multi-channel environmentBachelor's degree or relevant experience preferredExperience with Salesforce CRM preferredData-driven with the ability to analyze information for team improvement

10 days ago
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