Role Responsibilities :
BUSINESS OPERATIONS AND PEOPLE LEADERSHIP
- Drives financial performance and productivity for all operational aspects of the center
- Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
- Hires outstanding talent and ensures center is fully staffed with high performing teachers
- Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
- Forecasts future enrollment based on annual graduation
- Processes payroll, ensuring the accuracy of timekeeping systems
- Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
- Manages all vendor relationships- organizes facilities maintenance and technology support
- Ensures parent billings, account receivables and collections are accurate and precise
- In partnership with Center Director, conducts team meetings to communicate important information and set a direction
CUSTOMER ENGAGEMENT
- Executes marketing brand campaigns within the center and implements local marketing activities.
- Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
- Effectively uses social media channels for parent engagement and retention
- Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
- Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
- Has a strong understanding of the childcare offerings within the community
- Maintains the lead tracking portal and customer database
- Coordinates the registration process and maintains customer and employee information in center systems
- Responsible for communications to families (i.e. billing, newsletters)
- Plans and manages budget for parent pleasers
Qualifications :
- 3+ years’ experience in retail / store management - cross-industry experience is welcome
- Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
- Ability to leverage data to understand the business and make decisions
- Bachelor’s degree preferred
The Learning Experience
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