Search jobs > New York, NY > Help desk technician
Job Description :
This Help Desk Technician will provide essential technical support and assistance to endusers ensuring the smooth operation of systems software and hardware.
This role involves responding to user inquiries diagnosing issues and offering solutions to users at the office or working remotely.
The technician will troubleshoot problems related to network connectivity system performance software applications and other ITrelated matters.
Common tasks will include imaging PCs issuing equipment to MDCPS employees providing user support for internal applications providing assistance with mobile and VoIP phones and general troubleshooting of user reported hardware / software issues.
Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higherlevel IT staff when necessary.
Additionally the technician may assist in setting up new equipment managing inventory managing user accounts maintaining documentation and similar tasks as requested.
Strong communication skills technical proficiency and a customerservice mindset are essential for success in this role. The technician ensures that all user issues are resolved promptly and efficiently helping to minimize downtime and maintain productivity.
Required Skills / Experience :
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems
Preferred / Not Required :
Experience with KACE ITSM system SmartDeploy / PDQ suite of products supporting Citrix Microsoft M365
Help Desk Support Technician
A company is looking for a Help Desk Support Technician to provide technical support and assistance to internal and external users. ...
College Aide- Help Desk Technician
Provide Helpdesk/desktop support for hardware and software computer systems and peripherals. Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remote Desktop and Laptop ...
Help Desk Technician
This Help Desk Technician will provide essential technical support and assistance to endusers ensuring the smooth operation of systems software and hardware. The technician ensures that all user issues are resolved promptly and efficiently helping to minimize downtime and maintain productivity. Mini...
NMC_000262 - Help Desk Support Technician
Experience in providing support to Desktop, Laptop, Hardware and Software. ...
Help Desk Technician
KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team. Accept support calls and accurately log them in the Help Desk application. The Information Technology Support Technician/Specialist provides a single point of contact for end us...
Help Desk Technician
Respond to Help Desk phone/tickets from problem-diagnosis through resolution and customer follow-up. Serve as support technician for Zoom sessions and Events. The Bank Street Education Center disrupts inequity through system-level change to help design better educational experiences for both childre...
Help Desk Technician
This HelpDesk Technician will provide essential technical support andassistance to endusers ensuring the smooth operation of systemssoftware and hardware. Minimum of3 years of experience performing help desk duties and supportingWindows 10 and 11 operatingsystems. Technician isresponsible for loggin...
Help Desk Technician (College Aide, II)
Office Title: Help Desk Technician. Office of Chief Medical Examiner is seeking qualified candidates to fill a College Aide-Help Desk Technician position within the IT Department. Helpdesk/desktop support for hardware and software computer systems and peripherals. ...
Help Desk Service Technician (Field Tech)
Candidate should also be familiar with some aspects of desktop computers. As a Computer Systems maintenance technician, you are responsible for scheduling and performing preventative maintenance tasks within the customers sites. Dispatching to maintenance requests via email, service ticket, or phone...
Help Desk Technician
We are seeking experienced Help Desk Technician familiar with overseeing help-desk projects. Akkodis is seeking a Help Desk Technician for a Contract position with a client located in Manhattan, NY. If you are interested in this Help Desk Technician job in Manhattan, NY, then please click APPLY NOW....