Job Description :
This Help Desk Technician will provide essential technical support and assistance to endusers ensuring the smooth operation of systems software and hardware.
This role involves responding to user inquiries diagnosing issues and offering solutions to users at the office or working remotely.
The technician will troubleshoot problems related to network connectivity system performance software applications and other ITrelated matters.
Common tasks will include imaging PCs issuing equipment to MDCPS employees providing user support for internal applications providing assistance with mobile and VoIP phones and general troubleshooting of user reported hardware / software issues.
Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higherlevel IT staff when necessary.
Additionally the technician may assist in setting up new equipment managing inventory managing user accounts maintaining documentation and similar tasks as requested.
Strong communication skills technical proficiency and a customerservice mindset are essential for success in this role. The technician ensures that all user issues are resolved promptly and efficiently helping to minimize downtime and maintain productivity.
Required Skills / Experience :
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems
Preferred / Not Required :
Experience with KACE ITSM system SmartDeploy / PDQ suite of products supporting Citrix Microsoft M365
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