Collections

Collections

MSC USA - Charleston

JOB SUMMARY

The Collections Clerk facilitates the collection of delinquent accounts, by contacting customers and requiring the payment of overdue fees.

KEY RESPONSIBILITIES & DUTIES

• Requests and pursues payment on delinquent accounts via communication with account holder.
• Follows established guidelines to review and update account status.
• Maintains log of payment promises and pertinent account details, schedules follow-up communication with account holder.
• Establishes and maintains positive relationships with customers.
• Provides timely and accurate response to customer inquiries and to our overseas agents.
• Follows corporate guidelines when addressing customer inquiries regarding shipments.
• Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
• Generates potential solutions to customer issues.
• Provides feedback regarding current corporate practices and metrics to support process efficiencies.
• Performs other duties as assigned.

QUALIFICATIONS

REQUIREMENTS

• Bachelor’s degree preferred or equivalent experience in a similar field (credit, accounts receivable, etc.)
• English : advanced
• Strong attention to detail
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software
• Physical Demands
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Work Authorization
• Authorization to work in the

What We Offer

• Health Insurance
• Dental & Vision Insurance
• Life Insurance : one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Pregnancy Disability Leave and / or Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit / Parking)
• Supplemental Life, Disability, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one :

• Short Term Disability Insurance
• 401K Plan 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives - Free MSC Partner Subscriptions with Calm and Journey
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

Mediterranean Shipping Company (MSC) is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte.

The company has evolved from a one vessel operation into a globally respected business with a 700-vessel fleet and over 110,000 staff providing timely delivery of goods and services to customers of all industries and sizes.

Present in 155 countries through 600 offices, MSC calls at 500 ports on 250+ trade routes, carrying some 23 million TEU (twenty-foot equivalent units) annually.

MSC’s activities BACK APPLY now include overland transportation, logistics and a growing portfolio of port terminal investments.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Mediterranean Shipping Company (USA) Inc. is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.