Reservations Agent

Job Description

• Answer phone calls and emails promptly and professionally
• Secure reservations based on guest preferences, dates, and availability
• Process payments securely and accurately
• Provide clear and concise information about our offerings (e.g., rooms, amenities, rates, policies)
• Upsell and recommend additional services or upgrades to enhance the guest experience
• Modify or cancel reservations according to guest requests and company guidelines
• Address guest concerns and complaints in a courteous and professional manner
• Maintain accurate reservation records and ensure all guest information is up-to-date
• Work effectively with other departments to ensure a smooth guest experience

Requirements

• Excellent customer service skills with a focus on guest satisfaction
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in computer skills, including reservation systems and Microsoft Office Suite
• A positive and professional attitude
• Excellent time management and organizational skills
• Detail-oriented with a strong accuracy record

Benefits

Good Pay and Benefits

Requirements

Excellent customer service skills with a focus on guest satisfaction Strong communication and interpersonal skills Ability to work independently and as part of a team Proficient in computer skills, including reservation systems and Microsoft Office Suite A positive and professional attitude Excellent time management and organizational skills Detail-oriented with a strong accuracy record