- Answer phone calls and emails promptly and professionally
- Secure reservations based on guest preferences, dates, and availability
- Process payments securely and accurately
- Provide clear and concise information about our offerings (e.g., rooms, amenities, rates, policies)
- Upsell and recommend additional services or upgrades to enhance the guest experience
- Modify or cancel reservations according to guest requests and company guidelines
- Address guest concerns and complaints in a courteous and professional manner
- Maintain accurate reservation records and ensure all guest information is up-to-date
- Work effectively with other departments to ensure a smooth guest experience
Requirements
- Excellent customer service skills with a focus on guest satisfaction
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in computer skills, including reservation systems and Microsoft Office Suite
- A positive and professional attitude
- Excellent time management and organizational skills
- Detail-oriented with a strong accuracy record
Benefits
Good Pay and Benefits
Reservations Agent
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Reservations Agent
Securereservations based on guest preferences dates andavailability. Modifyor cancel reservations according to guest requests and companyguidelines. ...
Reservations Agent
Secure reservations based on guest preferences, dates, and availability. Modify or cancel reservations according to guest requests and company guidelines. ...
Reservations Agent
Secure reservations based on guest preferences, dates, and availability. Modify or cancel reservations according to guest requests and company guidelines. ...
Reservations Agent
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Reservations Agent
Secure reservations based on guest preferences, dates, and availability. Modify or cancel reservations according to guest requests and company guidelines. ...
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