IT Solutions Specialist

About Us

Decades ago, our nation systematically removed Bible education from the public school day. LifeWise Academy is bringing it back. Under a little-known Supreme Court ruling, LifeWise empowers communities to provide Bible education for their public school students DURING SCHOOL HOURS. Tens of thousands of public school students attend LifeWise Bible classes each week.

About You

You love Jesus. You love kids. You love finding solutions.

With a thorough attention to detail, you love seeing a problem come to resolution.

The process of collaborating, researching and brainstorming with a team excites you, and your critical thinking skills are key to finding creative solutions. You are able to understand big picture concepts quickly and can apply those concepts throughout the entirety of a project.

At the end of the day, you are efficient, meticulous, creative and team oriented.

Most importantly, you know this isn't just your career. It's a chance to do something meaningful. A chance to serve others. And a chance to make a life-changing impact on students with the Gospel.

About the Job

We are looking for a gospel-centered, highly motivated and detail-oriented Solutions Specialist to join our team. This full time position will operate in a hybrid capacity out of our Hilliard, OH office and focus on using our existing and future software to build solutions.

Job Responsibilities

Collaborate with team members to develop processes to meet the needs of the organization

Respond to questions regarding existing products and solutions

Coordinate and effectively communicate questions and courses of action with internal IT staff

Establish and maintain cross-divisional relationships to fully understand what solutions meet each division's needs

Identify and effectively relay fixes both internally to the IT division, but also externally to other divisions based on personal analysis and research

Use existing form-building software to modify, maintain and build forms across multiple divisions

Troubleshoot technical issues to keep operations running smoothly

Participate in modifying current software configuration and correcting errors, while actively seeking opportunities for product improvement and greater efficiency

Answer IT questions and support tickets related to Salesforce and other online platforms

Build and manage Salesforce dashboards and reports

Attend weekly cross-divisional meetings to gain a full understanding of processes, needs, issues and working projects

Qualifications and Experience

A mature personal Christian faith consistent with the LifeWise Academy Statement of Faith

Possess an ever-evolving understanding of SAAS functionality (required)

Excellent verbal and written communication skills (required)

Advanced ability to anticipate, diagnose, and problem solve

Ability to work with and effectively communicate with a team (required)

Bachelor's degree in a related IT field (preferred)

At least 3 years experience working in Salesforce (preferred)

Salary and Benefits

From $70,000 per year

Medical, dental, and vision coverage for qualified employees

Retirement plan, including employer match

Unlimited PTO for qualified employees

Every member is asked to complete a background check once every 3 years.

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