Renewals Manager

A company is looking for a Renewals Manager to manage a portfolio of mid-market and enterprise accounts.

Key Responsibilities

Drive renewal conversations and proactively address churn risks

Guide customers in leveraging Managed Search capabilities for optimal performance

Identify account growth opportunities and collaborate with Sales to close deals

Required Qualifications

5+ years of experience in Account Management or Renewals Management for a SaaS or cloud-based product

Technical knowledge of search infrastructure and cloud-based deployments

Experience working with DevOps, IT Ops, Engineering, or Data teams is preferred

Proven ability to meet or exceed churn mitigation and renewal targets

Comfortable managing high-volume customer engagement through automation and CRM tools