Guest Service Representative

Job Description

Job Description

Nothing Bundt Cakes Nashville is currently hiring part-time and full-time Guest Service Representatives!

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make everyone feel welcomed, and youll create an environment of generosity, happiness, and joy in your community.

But it gets even better :

• Full time employees are eligible for employer paid health care benefits after 60 days.
• Enjoy your evenings : We close earlier than most food service jobs.
• We offer flexible work schedules.
• Were keeping it casual. T-shirts and sneakers are where its at!
• Cake discounts. Yummm!
• This job is fun. Its literally a piece of cake!
• This is a great place to make new friends!
• It smells great in here, all the time, and you will too!
• Youll get trained. Not only on crafting cake, but on growing your career.
• We love to celebrate and bring joy to the community.

Previous customer experience is a plus, but not required.

Applicants must be 16 years of age or older.

Bakery hours are Monday-Wednesday : 9am-6pm, Thursday-Saturday : 9am-7pm, Sunday : 11am-4pm

Job Responsibilities :

Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.

Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.

Suggest additional merchandise, including balloons, candles and cards, to complete unique celebration.

Process guest orders efficiently and accurately utilizing point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.

Uphold a clean and organized bakery presentation, which may include routine sweeping / mopping of the floor, and dusting / cleaning of countertops, windows and other surfaces.

Restock retail merchandise and cake display case to ensure a strong visual presentation.

Assist the Crafter in preparing cake decorations and packaging supplies as needed.

Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.

Maintain a consistent work attendance and punctuality record.

Nothing Bundt Cakes Core Values :

Servants Heart

Spirit of a Champion

Genuine Connections

Visit our website at www.nothingbundtcakes.com to learn about our unique products and culture.