Information Technology Operations Manager

Job Title : Infrastructure Configuration manager

Location : NJ 08540, United States (Onsite / Hybrid)

Type : Full time (Salary + Benefits & Bonus)

Job Description :

Capture, Document, and Maintain Configuration Items :

As part of operational activities, your role involves capturing,

documenting, and maintaining configuration items across all Vendor

Service Areas. These items could include hardware, software, network

components, and other relevant assets.

Properly managing configuration items ensures consistency, traceability, and accurate information about the IT environment.

Collect Configuration Item Requirements :

You’ll collaborate with stakeholders (such as developers, testers,

and production teams) to gather requirements for different environments

development, test, and production).

Understanding these requirements helps tailor the configuration management process to meet specific needs.

Collaborate with Relevant Stakeholders :

Effective communication with service providers and other stakeholders

is crucial. You’ll work together to establish automated process

interfaces for incident management, problem management, change

management, disaster recovery, and asset management.

These interfaces streamline operations and enhance efficiency.

Authorization Controls and Compliance :

Ensuring appropriate authorization controls is essential. You’ll

collaborate with client stakeholders to verify compliance with software

licensing and prevent unauthorized changes.

Compliance helps maintain security and adherence to standards.

Process Enhancement and Deficiency Identification :

You’ll create or enhance processes related to configuration

management. This includes verifying the accuracy of configuration items

and identifying any process deficiencies.

Continuous improvement ensures better management practices.

Guidelines for Environment Separation :

If guidelines for separating environments (e.g., development, test,

and production) don’t exist, you’ll review and establish them.

Proper separation prevents unintended impacts and promotes stability.

Configuration Management Reports and Corrective Actions :

Providing configuration management reports as required by the client is part of your role.

If non-compliance is detected, you’ll execute corrective actions or plans to address the issue promptly.

Tracking and Flagging Non-Conforming Configurations :

You’ll monitor configurations to ensure they align with client-defined standards.

Flagging exceptions (such as unapproved non-standard configurations) allows for timely remediation.