Job Description
Job Description
We are offering a short term contract employment opportunity for a Customer Service / Sales Support professional in Secaucus, New Jersey.
The role primarily involves managing customer accounts, processing applications, and handling inquiries within the retail e-commerce sector.
The individual will be working closely with various teams and vendors, requiring strong skills in data entry and SAP.
Responsibilities :
- Efficiently handle customer credit applications while maintaining high levels of accuracy
- Keep up-to-date and precise records of customer credit
- Collaborate with credit, sales delivery teams to ensure smooth operations
- Effectively manage tickets relating to inventory blocks, holds, and allocations
- Regularly interact with sales representatives to manage accounts
- Undertake thorough research to resolve complex customer issues
- Monitor customer accounts and take necessary actions based on account status
- Work closely with large vendors such as Cosco, Walmart
- Show high attention to detail in all aspects of work
- Handle contract creation and provide insights on the same.
- Proficiency in Data Entry with high level of accuracy and speed
- Experience in SAP software for efficient management of business operations and customer relations
- Prior experience in Call Center Customer Service, demonstrating excellent communication and problem-solving skills
- Familiarity with Retail E-Commerce, with the ability to manage online sales and understand consumer behavior
- Strong interpersonal skills to effectively interact with customers and team members
- Ability to handle customer complaints and provide appropriate solutions
- Excellent organizational skills to keep track of all customer interactions, process customer accounts, and file documents
- Ability to work under pressure and manage multiple tasks simultaneously
- Strong written and verbal communication skills
- Willingness to learn and adapt to new technologies and tools related to customer service and sales support.
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