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Partner Services Specialist

Partner Services Specialist

AXSLos Angeles, CA, US
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Partner Services Specialist

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events from concerts and festivals to sports and theater at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

The Partner Services Specialist is responsible for executing day-to-day operational tasks that bring ticketing strategies to life. This role owns the lifecycle of ticket pricing and distribution setup for single-game inventory across both primary and secondary markets. Reporting to the Director of Partner Services, this position ensures pricing models are implemented accurately, inventory is distributed effectively, and performance is monitored and optimized. The Analyst partners cross-functionally with data, product, and account teams to support client success and maximize revenue.

What Will You Do?

  • Execute pricing updates, distribution configurations, and system setup for single-game ticket inventory in accordance with strategic direction.
  • Manage the full operational lifecycle of assigned ticketing initiatives, ensuring accuracy, timeliness, and alignment with client goals
  • Analyze internal and external data sources to monitor performance, identify trends, and recommend real-time adjustments to drive revenue and sell-through.
  • Conduct ongoing QA to ensure pricing logic and distribution rules are functioning as intended across all platforms.

What Will You Bring?

  • 2-4 years of experience in ticketing operations, pricing, business analytics, or a related field
  • Experience in live events, sports, or entertainment industries preferred.
  • Experience with both primary and secondary ticketing models, including reseller / broker relationships is a plus.
  • Strong analytical and problem-solving skills; ability to work confidently with large datasets.
  • High attention to detail with a commitment to accuracy and quality control.
  • Proficient in Excel and data visualization tools (e.g., Tableau, Looker); experience with ticketing systems is a plus.
  • Strong organizational and project management skills with the ability to manage multiple priorities.
  • Excellent verbal and written communication skills.
  • Pay Scale : $57,831- $70,000

    Bonus : This position is eligible for a bonus under the current bonus plan requirements.

    Benefits : Full-time : We offer a comprehensive benefits package that includes : medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

    What's in it for You?

  • Extraordinary People we're not kidding!
  • Meaningful Mission Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Development and Learning Opportunities for learning and leveling up through training and education reimbursement.
  • Community & Belonging A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.
  • Curious about the typical interview process for this position? Here's what to expect :

  • Stage 1 : 20-30 min virtual interview (Recruiter)
  • Stage 2 : 30-45min virtual interview (Hiring Manager)
  • Stage 3 : 1-hr in-person interview (Team panel)
  • Stage 4 : 30-min final interview (Hiring Manager)
  • This schedule may be subject to change.
  • More about AXS

    AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

    Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

    To learn more about our culture and values, visit : https : / / solutions.axs.com / careers /

    More about AEG

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

    We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

    We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

    AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

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