TikTok Shop - Carrier Strategy & Partnerships Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Why TikTok Shop

TikTok Shop is seeking a multi-disciplinary leader to help us reimagine the logistics experience for small and midsize (SMB) business customers.

This role will take an end-to-end view of the SMB seller lifecycle, looking for ways to streamline seller onboarding, accelerate scaling, create intuitive support touchpoints, and graduate sellers to enterprise-level solutions when they reach sufficient scale.

Role Description

We are seeking an innovative and results-driven leader to develop and implement strategies aimed at reducing delivery costs, expediting transit times, and enhancing reliability.

This role will reimagine our carrier logistics network and collaborate with both internal and external partners to drive transformative change.

Key Responsibilities

• Strategic Development : Develop and execute a comprehensive strategy to transform our carrier logistics network, ensuring alignment with TikTok Shop's long-term vision.
• Cost Optimization : Collaborate with the carrier management team to renegotiate contracts, enhance efficiency, and introduce additional value-added services for customers.
• Innovation and Experimentation : Design and implement a phased approach to pilot and validate new service offerings, identifying key areas for improvement through experimentation.
• Cross-Functional Collaboration : Partner closely with Product, Engineering, Operations, and Procurement teams to ensure logistics solutions are seamlessly integrated with product roadmaps and business priorities.

Leverage your strong product management experience to influence the design and execution of logistics initiatives, ensuring they align with broader company goals.

You will serve as a liaison, translating complex technical and operational requirements between teams, and proactively identifying and addressing potential roadblocks.

Influence without Authority : Engage with cross-functional teams and senior leadership to drive alignment on strategic initiatives without direct reporting lines.

Use your understanding of product management fundamentals to advocate for logistics solutions that balance business objectives with customer needs.

Build strong relationships across departments to foster a collaborative environment and achieve shared goals.

Stakeholder Engagement : Engage with senior-level stakeholders to drive alignment and secure support for key initiatives.

Lead cross-functional working groups across Product, Operations, Procurement, Carrier Management, Marketing, Legal, and more.

• Project Management : Independently manage the end-to-end development and market launch of new logistics offerings. Write detailed Business Requirement Documents (BRDs), provide critical feedback during product development, and lead the go-to-market strategy for new product solutions.
• Thought Leadership : Act as an influential voice and thought partner to cross-functional leadership on logistics network design and carrier management topics.

Qualifications

Minimum Qualifications

• 5 years of experience in logistics management, product management, business operations, or a related field.
• Experience in designing logistics networks, managing carrier relationships, and optimizing cost structures.
• Proven track record of developing and launching new initiatives (0->
• Proficient in data analysis, metric development, and building analytical support for proposals.
• Ability to influence senior leaders across various functions and build alignment around new initiatives.
• Bachelor's degree in Business, Engineering, or a related field.

Preferred Qualifications

Master's degree in Business or a related field.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2